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The unified communications business is slowing down

Companies have invested heavily in unified communications and collaboration solutions
(photo: CC0 Public Domain)

Dthe global market for unified solutions (united) communications and collaboration (UC&C) totaled $15.4 billion in the first quarter of 2023, up 7.2% year over year, according to a new report by IDC. By the end of the year the costs of such products are expected to increase by 8.2% to $64.2 billion.

UC&C sales accelerated during the pandemic as companies of all sizes began to look for secure, scalable communications and collaboration solutions in the face of mass remote work. However, after that, the growth rate of the market in monetary terms began to decline, including the average price of such a product.

“Companies continue to invest more and more in unified communications for collaboration and cloud solutions in this class (including telephony), while moving away from purely hardware-based on-premises IP PBX/UC systems,” commented analyst Jitesh Gera.

“Anything that provides greater communication flexibility and interoperability at a lower cost attracts customers’ attention. Interoperability and integration are key to the success of video conferencing and cloud-based unified communications providers, and equally important to their customers’ bottom lines,” adds Guerra.

According to analysts at IDC, in the first quarter of 2023, global spending on communications platforms as a service (CPaaS; this includes instant messaging, voice and video technologies, and email) increased by 10.2% compared to the same period in 2022, but decreased by 3.5% on a quarterly basis – up to 3.6 billion dollars. By the end of 2023, this segment is expected to grow by 13.3% to reach $15.7 billion.

The largest manufacturer of unified communications and collaboration solutions is Microsoft, which earned about $6.6 billion from such products in the period January-March 2023. This is up 22% year-on-year and corresponds to a market share of 42 .6%.

In second place by revenue is Zoom with a result of $1 billion and a 6.8% market share. The top three closes Cisco, which occupies 5.9% of the market. The company recorded a drop in revenue in the segment of over 16%.

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